Terms & Conditions of Sale
Effective as of 2 October 2026
Article 1 – Who we are
The website denadaparis.com (the "Site") is operated by Des Filles comme Des Fleurs, SAS (simplified joint-stock company) with share capital of €150, under the De Nada Paris brand, whose registered office is at 47 avenue Kléber, 75116 Paris, registered with the Paris Trade and Companies Register (RCS) under number 927 616 219, intra-EU VAT number FR52 927 616 219 ("De Nada Paris" or "we").
To contact us: contact@denadaparis.com or the form on the Contact page.
Article 2 – Scope
These terms and conditions of sale (the "T&Cs") apply to all sales concluded on the Site between De Nada Paris and any natural person acting as a consumer ("you"). They cover the jewellery, accessories (bag charms), charms and gift cards offered on the Site.
Sales to professionals (retailers, businesses, event organisers) are subject to specific conditions, available on request. Purchases made in our pop-up shops or at events are concluded in your presence and are not subject to the rules governing distance selling, in particular the right of withdrawal.
You acknowledge that you have read and accepted the T&Cs before placing your order. The applicable T&Cs are those in force on the date of the order. They can be viewed, saved and printed at any time from the Site.
Article 3 – Products
3.1 Characteristics
The essential characteristics of each product (material, dimensions, colour, care advice) are set out on its product page. Photographs are as accurate as possible; however, slight differences in shade may occur depending on the screen and, for pieces made or assembled by hand, from one piece to another.
3.2 Materials and care
Our jewellery is made from a range of materials, for example 18-carat gold-plated 925 silver, stainless steel, enamel, resin or beads. The material and the care advice specific to each piece are given on its product page. Normal wear and tear from use, and damage caused by failure to follow this advice (contact with water, perfume or cosmetics where this is not recommended, knocks), do not constitute a lack of conformity.
3.3 Personalised products
Some products are made to your choices: letters, words, names, colours, charm compositions. You are responsible for the information you enter (spelling, order of letters, colours): please check it before confirming your order. We may refuse a personalisation that is contrary to the law, public decency or the rights of a third party; the order is then cancelled and refunded in full.
3.4 Availability and pre-orders
Products are offered while stocks last. If a product becomes unavailable after your order, we will inform you as soon as possible and offer you an equivalent product or a refund of the sums paid, no later than 14 days after payment.
Some products may be offered on pre-order: the estimated shipping date is then shown on the product page, and payment is taken when the order is placed.
3.5 Gift cards
Gift cards are sent by email. They are valid for 1 year from purchase and can be used in one or more transactions on the Site. They cannot be refunded or exchanged for cash, except where the right of withdrawal provided for in Article 8.6 is exercised.
Article 4 – Prices
Prices are shown in euros, including all taxes (French VAT included), excluding shipping costs. Shipping costs are shown before the order is confirmed.
Where the Site displays prices in a currency other than the euro, the amount due is the amount shown in that currency when the order is confirmed.
For deliveries outside the European Union, customs duties, import taxes or customs clearance fees may be charged by the destination country. These are payable by you.
We may change our prices at any time; the price charged is the price displayed when the order is confirmed. Discount codes apply under the conditions stated when they are issued and cannot be combined unless otherwise stated.
Article 5 – Ordering
You select the products and, where applicable, their options (size, length, colour, personalisation), then add them to your basket. Before paying, you check the details of your order, its total price and the shipping costs, and correct any errors. The order is confirmed by payment.
The sale is concluded on receipt of payment. A confirmation email summarising your order is then sent to you.
We may refuse or cancel an order in the event of a dispute relating to payment for a previous order, or if fraud is suspected.
Article 6 – Payment
Payment is made online when ordering, by bank card or by the other methods offered at checkout, including Apple Pay and Shop Pay. Payments are processed securely by our payment providers; we never have access to your full card details. Your account is debited when the order is confirmed.
Article 7 – Delivery
7.1 Areas, costs and times
We deliver within France and internationally. Destinations, shipping costs and delivery times are shown on the Shipping & Returns page and at checkout.
The times shown run from the date of the order and include preparation. In mainland France, delivery takes place within 2 to 5 working days for products in stock, and within 5 to 7 working days for personalised or made-to-order products. Times for other destinations are shown on the Shipping & Returns page. Unless another date has been agreed, delivery will take place no later than 30 days after the sale is concluded.
7.2 Tracking
An email containing a tracking number is sent to you when your order ships.
7.3 Late delivery
In the event of a delay, you may ask us in writing (by email or post) to deliver within a reasonable additional period. If delivery does not take place within that period, you may terminate the contract in writing. The sums paid will then be refunded to you within 14 days at most, in accordance with the French Consumer Code.
7.4 Receipt
We invite you to check your parcel on receipt and to report any issue (damaged parcel, missing or damaged product) as soon as possible to contact@denadaparis.com, with supporting photos. Such a report in no way limits your rights under the legal guarantees.
7.5 Transfer of risk
The risk of loss of or damage to the products passes to you when you, or a person designated by you (other than the carrier offered by us), take physical possession of the products.
Article 8 – Right of withdrawal
8.1 Period
You have 14 days from receipt of your order to withdraw, without having to give any reason for your decision. If your order includes several products delivered separately, the period runs from receipt of the last product.
8.2 Exceptions
In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to:
- products made to your specifications or clearly personalised: jewellery with letters, words or names, charm compositions made to your request, colours chosen piece by piece;
- earrings and piercings unsealed after delivery, which cannot be returned for hygiene reasons.
8.3 How to withdraw
Inform us of your decision before the period expires, by an unambiguous statement sent to contact@denadaparis.com, or using the withdrawal form in the appendix.
8.4 Returning products
Send the products back no later than 14 days after informing us of your decision, to the following address: De Nada Paris, for the attention of Nada Mayard, 136 rue d'Aboukir, 75003 Paris.
Return shipping costs are payable by you; we recommend a tracked service. By way of exception, returns of rings are free when sent from a European Union country: we will email you a prepaid return label.
For rings, exchanges for another size or colour are also free from within the European Union, subject to availability: we send you the prepaid return label, then the new ring at no extra cost.
You are liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Jewellery must therefore be returned unworn, in its original condition and, if possible, in its packaging.
8.5 Refund
We will refund all sums paid, including the original shipping costs (up to the standard shipping rate), no later than 14 days after being informed of your decision. We may withhold the refund until we have received the products or until you have supplied proof of having sent them, whichever is earlier. The refund is made using the payment method used for the order, unless you expressly agree to another method, and at no cost to you.
8.6 Gift cards
An unused gift card may be withdrawn from within 14 days of its purchase.
Article 9 – Legal guarantees
Our products are covered by the legal guarantee of conformity (Articles L. 217-1 et seq. of the French Consumer Code) and the legal guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). To exercise them, email us at contact@denadaparis.com describing the defect, with photos if possible. Return shipping costs for a defective product are paid by us.
The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the intended period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.
The legal guarantee of conformity entails an obligation on the professional, where applicable, to provide all updates necessary to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience to the consumer.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
4° The lack of conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request repair or replacement of the goods first.
The consumer is not entitled to termination of the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the restored goods are delivered.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund in return for the goods.
Article 10 – Liability
We cannot be held liable where the non-performance or improper performance of the contract is attributable to you, or is due to the unforeseeable and insurmountable act of a third party or to force majeure, nor for damage resulting from use of the products that does not comply with their intended purpose or with the care advice provided.
Article 11 – Intellectual property
The creations, jewellery designs, photographs, texts and trademarks on the Site are the property of De Nada Paris or its partners. Any reproduction without permission is prohibited. Purchasing a product does not confer any right to reproduce its designs or models.
Article 12 – Personal data
The data collected when you place an order is necessary for processing and delivering it. How it is used and your rights are described in our Privacy Policy.
Article 13 – Customer service and complaints
For any question or complaint, email us at contact@denadaparis.com or use the contact form. We reply within 48 working hours.
If a dispute cannot be resolved following a written complaint to our customer service, you may refer the matter to the competent court.
Article 14 – Governing law and language
The T&Cs are governed by French law and written in French; in the event of translation, only the French version is authoritative. If you reside in another country, you also retain the protection afforded to you by the mandatory provisions of the law of your country of residence.
Appendix – Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
For the attention of De Nada Paris (Nada Mayard), 136 rue d'Aboukir, 75003 Paris, contact@denadaparis.com:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*)/for the supply of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.